This is the easiest step to try and is risk free – you simply force Windows to reinstall the drive from scratch: Steps to Fix the Issue Step 1: Reinstall the CD/DVD Drive The drawer would open fine and the disk drive was visible as an option in My Computer but the system simply wouldn’t read or detect the disks.Īfter a quick search it seemed like lots of HP customers have had the same experience. A customer recently had a problem with the CD/DVD drive in their HP computer which had essentially just stopped reading disks.
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